In today's world, there is an increasing risk of experiencing or being confronted by aggressive behaviour in the workplace. As an employer, it is your responsibility to make sure your staff are full prepared to manage the situation safely.
First 5 Minutes can provide the expert training and emergency response plans to help minimise the impact of personal threats - both in terms of your employee's physical and emotional wellbeing as well as lost time and productivity.
Personal threat emergencies involve a person who is behaving in an aggressive, threatening or violent manner, and who may or may not be armed. This can include confrontation and verbal abuse with a person, verbal abuse over the phone and assaults. Such incidents can involve or be caused by angry customers, employment/workplace disputes, domestic disputes, civil disturbances, persons under the influence of drugs, etc.
Employee interventions can have a profound impact on the safety and outcome of a personal threat emergency. However, if they don't know how to respond in the right away, it may result in the situation escalating out of control. It is imperative that staff members know how to respond effectively - and have proper policies and procedures in place to support them.
First 5 Minutes works closely with Australian organisations across a broad range of sectors to develop comprehensive Personal Threat and Aggression Response Management Plans and Training. Working to your unique requirements, we will ensure your employees are equipped with the necessary skills and knowledge to manage aggressive behaviour and, ulimately, keep themsleves and co-workers safe in the workplace.
Personal Threat Response Training is suitable for the general occupants of a building. The module can also be supplemented as a training session for members of an Emergency Control Organisation (ECO)/Warden Team, forming part of the Warden Skills Training.
This training module runs for approximately 60-90 minutes. It can also be delivered as part of a half-day Threat Response Management Training package.
As proven specialists in Emergency Response Training, we can custom design the training to meet your specific requirements. We can also deliver this course at your site for your convenience or we can provide a suitable venue. Speak to us to discuss your training needs.CONTACT US FOR MORE INFORMATION